You can block phone numbers that are abusive, spam, or unwanted.
How to block
Tell Gaffer: "Block the number 07700 900123" or "Block that customer". Gaffer will confirm and add them to your blocklist. Blocked numbers are silently ignored — they won't get any response.
Automatic blocking
Gaffer automatically blocks numbers that send 3 or more abusive messages within 24 hours. You'll be notified when this happens.
How to unblock
Tell Gaffer: "Unblock 07700 900123" and the number will be removed from your blocklist.
Dashboard
You can also manage blocked numbers in Dashboard > Settings.