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Support / Messaging & Customers / Blocking & Unblocking Customers

Blocking & Unblocking Customers

You can block phone numbers that are abusive, spam, or unwanted.

How to block

Tell Gaffer: "Block the number 07700 900123" or "Block that customer". Gaffer will confirm and add them to your blocklist. Blocked numbers are silently ignored — they won't get any response.

Automatic blocking

Gaffer automatically blocks numbers that send 3 or more abusive messages within 24 hours. You'll be notified when this happens.

How to unblock

Tell Gaffer: "Unblock 07700 900123" and the number will be removed from your blocklist.

Dashboard

You can also manage blocked numbers in Dashboard > Settings.

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