When an existing customer messages your Gaffer number, the AI handles the conversation using your business settings, pricing, and availability.
What customers can do
- Book a new appointment
- Check available times
- Reschedule an existing booking
- Cancel a booking
- Ask about pricing
- Send photos or videos of an issue
- Request a quote
- Update their address or contact details
Tone matching
Gaffer matches the tone of voice you set during onboarding (friendly, professional, or casual). Customers won't know they're talking to an AI — it feels like chatting with a real person from your business.
After-hours messages
Outside your working hours, Gaffer lets customers know and offers to take their details for follow-up. If you accept emergency call-outs, it can book emergencies after hours.