When a customer books an appointment, the job can either be auto-accepted or require your approval.
Auto-accept mode
If auto-accept is enabled, customer bookings are automatically confirmed and added to your calendar. Customers get immediate confirmation.
Manual approval
If auto-accept is off, new bookings are set to "pending approval". You'll be notified and can approve or reject:
- "Approve the job for John" or "Yeah go ahead with that one"
- "Reject the job" or "Can't do that day, reject it"
If you reject, the customer is notified with your reason (if provided). If you approve, the customer gets a confirmation.
Changing the setting
Tell Gaffer: "Turn on auto-accept" or "I want to approve all bookings manually". You can also change this in Dashboard > Settings.