Both you and your customers can reschedule or cancel jobs through Gaffer.
Rescheduling
Customers can message: "Can I move my appointment to Friday?" and Gaffer will check availability and reschedule. You can also reschedule for a customer: "Move John's job to next Tuesday at 2pm".
Cancelling
Customers can cancel by messaging: "I need to cancel my appointment". You can cancel too: "Cancel the job for Mrs Brown". The other party is always notified.
Rate limits
Customers are limited to 4 bookings per week to prevent abuse.