Customers can book appointments by chatting with Gaffer on WhatsApp. The process is conversational and natural.
How customers book
- Customer describes what they need
- Gaffer checks if they're in your service area
- Gaffer offers available dates and times
- Customer picks a slot
- Gaffer creates the job (auto-accepted or pending your approval)
- Customer gets confirmation
Emergency bookings
If you accept emergency call-outs and a customer has an urgent issue (burst pipe, gas leak, power cut), Gaffer can book them in outside your normal working hours. The emergency call-out fee is quoted upfront.
Service area checking
Gaffer checks the customer's postcode against your service area before allowing a booking. If they're outside your area, Gaffer politely lets them know.